Discover how Ingrid, a leading Delivery Experience Platform company, has harnessed the power of Dear Lucy to drive impressive sales growth. Learn from Andreas Sjölund, Ingrid’s Chief Revenue Officer, as he shares his insights on how Dear Lucy’s visual goals and predictive sales analytics have become indispensable in achieving their ambitious targets.

About Ingrid

Ingrid, a leading Delivery Experience Platform company, is on an impressive growth trajectory across Europe and the US. Headquartered in Sweden, Ingrid empowers businesses to optimize their delivery operations and enhance customer satisfaction. With over 130 million orders processed, Ingrid's AI and tech-driven platform is trusted by more than 250 retailers and supported by industry-leading VC investors such as Verdane, Schibsted, Almi, Adlibris, and BLQ Invest.

Meet Andreas Sjölund: A Visionary CRO

Ingrid’s Chief Revenue Officer, Andreas Sjölund, has been pivotal in driving the company's sales towards ambitious targets. Andreas, recognized as one of the top CROs to watch by Pavilion, was previously the co-founder and CRO of the successful SaaS company Quinyx. His extensive experience in scaling sales operations has been instrumental in Ingrid's growth.

Harnessing Dear Lucy for Sales Excellence

Ingrid’s sales goals and forecasting are powered by Dear Lucy’s predictive sales analytics platform. This tool ensures that sales data is transparently shared across the CRO, CEO, sales leaders in various countries, account executives, SDRs, and revenue operations teams.

“Having the data constantly in front of you motivates the whole team to work harder.”

With Dear Lucy, Ingrid has established clear and visualized goal tracking for the company, teams, and individual salespeople. This includes key performance indicators for won business, pipeline growth, pipeline coverage, and sales forecasts.

Enhancing Team Collaboration and Performance

Dear Lucy plays a crucial role in Ingrid’s weekly revenue team meetings. “On Mondays, we use Dear Lucy for sales team meetings, and on Tuesdays, we review the pipeline with sales and marketing,” Andreas shares. These meetings are essential for the teams to assess their progress against goals, discuss pipeline improvements, and enhance sales velocity.

A CRO’s Essential Tool

For Andreas, Dear Lucy is an indispensable tool. “I frequently check Dear Lucy from my phone while on the go to see how the sales team is performing,” he says. Given the international scope of Ingrid’s operations, Andreas often travels across Europe and the US. To stay on top of sales performance, he keeps Dear Lucy open alongside his HubSpot CRM.

“Dear Lucy is one of the easiest tools I’ve ever integrated and implemented,” Andreas adds, highlighting its user-friendly nature and seamless integration.

Moreover, Dear Lucy has proven to be a favourite among Ingrid's board of directors. Andreas doesn't have the time to create detailed reports for the board, so the ability to share comprehensive and visually appealing reports directly from Dear Lucy is invaluable. This functionality ensures that the board remains well-informed and confident in the company’s sales strategy and progress without requiring extra effort from Andreas.

Dear Lucy not only simplifies Andreas’s workflow but also strengthens communication and transparency with the management team and the board, making it an essential component of Ingrid’s continued success.

Conclusion

Ingrid’s partnership with Dear Lucy has been a game-changer in driving sales growth. The platform’s visual goals and predictive sales analytics have enabled Ingrid to set clear targets, foster team motivation, and maintain transparency across the organization. As Ingrid continues to expand, Dear Lucy remains a vital component of their sales strategy, helping them stay ahead in a competitive market.

Interested?

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