Year 2018 is drawing to a close. As often, the approaching holiday season is a good time to look back, reflect upon the customer projects and development of the past 12 months, and draw some conclusions. A lot has happened over the year - our team grew, we gained dozens of new customers, expanded our geographical footprint and are looking to double the size of our office in Helsinki right after the holidays. Here are our top three themes in 2018 that shaped our year, and that will carry over to the next year.
KPI Management Maturity Model
With the increasing possibilities to accurately measure company performance, KPI tracking and data-driven management are gaining popularity. We developed a framework, “the Dear Lucy KPI management maturity model”, that describes the typical stages of maturity in managing businesses with KPIs. The framework also lays out a roadmap for those who want to take their organization to the next level in smooth and efficient KPI management.